Privacy & Policy

1. Information We Collect

We may collect the following types of information when you use our services:

• Name
• Phone number
• Email address
• Printer brand and model
• Operating system
• Temporary remote-support credentials when required
• Payment information handled by third-party payment processors

2. How We Use Information

We use the information we collect to:

• Provide requested technical assistance
• Establish authorized remote support sessions
• Communicate about service requests
• Handle invoices and technical follow-ups
• Prevent fraud
• Meet legal obligations

3. Remote Session Security

Remote-support credentials are temporary and are only used during an active support session. Customers explicitly authorize access before any remote connection is established. Sessions are terminated immediately after the support interaction is complete.

4. Data Protection

We do not intentionally track personal browsing activity or access unrelated personal files during support sessions. Our technicians are instructed to access only the systems and settings necessary to resolve your technical issue.

5. Data Sharing

We do not sell or rent customer information to third-party marketing companies. Information may be shared with trusted service providers solely to facilitate the services you have requested (for example, payment processors).

6. Customer Rights

Customers may request access, correction, or deletion of applicable personal information by contacting us at privacy@ssbinfravizen.com.

7. Policy Updates

This Privacy Policy may be updated periodically. Any changes will be posted on this page with a revised effective date. We encourage you to review this policy from time to time.